Job Introduction
Working for the Bradford Children and Families Trust offers the opportunity to work with some great people who are passionate about delivering change in a city whose culture offers as much diversity as it’s geography. You can make a real difference to families and children and be an active part in delivering the service Bradford families should receive.
We are fully committed to equal opportunities and we welcome applications from all backgrounds.
About the Role
The Integrated Front Door (IFD) is the first point of contact for enquiries and referrals relating to children and young people made by professionals, families and the public.
The IFD brings together the Multi-Agency Safeguarding Hub (MASH) and Early Help Hub in one place to facilitate early, better quality information sharing, analysis and decision-making to safeguard children, young people and families more effectively.
Our Children’s Advisors are the first point of contact within the Integrated Front Door (MASH) of Bradford Childrens and Families Trust managing our advice line, taking referrals and recording on Liquid Logic - Early Help Case Management System and completing checks on children and families.
The Childrens Advisors role harnesses the conversational approach adopted by the Integrated Front Door
Referral and Advice Lines ensure professionals and members of the public can share concerns and seek advice via telephone, designated mailbox and portal around Children within the Bradford District.
Our strategic vision and values https://www.bradfordcft.org.uk/about-us/our-vision-and-values/ are upheld across the Trust, fostering a reliable and supportive environment for both staff and the children in our care.
Our approach is rooted in restorative and relational practice, fostering trust, mutual respect, and meaningful relationships with children, families, and professionals.
You’ll also:
- To work as part of a multi skilled team completing various tasks, primarily dealing with new telephone and email contacts, providing a knowledgeable and personal enquiry service to Trust partners, professionals and the public who wish to make Safeguarding referrals, delivering service for the Integrated Front Door
- To co-ordinate incoming information requests from Calls and Emails and raise the contacts.
- Responsible for ensuring data quality and as such the integrity of management information through the proper use and safekeeping of data and record systems.
- Responsibility for safeguarding the welfare of children and young people through accurate data entry.
- To contribute to the review and development of operational procedures in conjunction with the Social Workers and Management Team.
- To maintain a detailed knowledge of all relevant Legislation and Policies such as GDPR
- To handle and manage personal, sensitive and confidential information.
To be successful in this role you will need:
- We are looking for applicants who can demonstrate that they meet the following requirements:
- Use a range of complex IT packages relating to area of work including Microsoft Packages and internal and external information systems.
- Recent telephony experience
- previous administrative experience
- Ability to adopt a process of continual improvement and suggest ways of working more efficient and effectively to improve service delivery.
- Able to work as part of a team across a large service area and adapt to areas of increased demand
- Excellent communication and customer service skills at all levels
- Excellent attention to detail
You’ll also be joining an organisation that truly values its people, offering a range of benefits designed to support your wellbeing, growth, and work-life balance, including:
- Generous annual leave - 31 days rising to 34 with service, plus bank holidays
- Excellent Local Government pension
- Family-friendly policies and enhanced parental leave
- Health & wellbeing support, including Occupational Health and counselling
- Professional development and career progression opportunities
- we are a National Living Wage employer
For full details of our benefits, please see the attached ‘Our Benefits’ brochure.
Bradford Children and Families Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
If shortlisted, you will be required to disclose relevant information regarding criminal history prior to interview.
A Disclosure and Barring Service (DBS) check including a check against the Children’s barred list, will be carried out on preferred candidates.
To arrange an informal discussion, please contact Business Support Manager Michelle Drake on Michelle.Drake@bradfordcft.org.uk or ring on 07811032958
Closing Date: 28th June 2026
Interviews: 7th July 2026
